Terms & Conditions

Bookings Policy

  • Bookings are made on a first come first-served basis.

  • A non-refundable £50 payment is required for a consultation booking. Payment can be made by card or by direct bank transfer.

  • A non-refundable booking fee (50% of treatment cost) is required for all bookings. This amount is per treatment, not per appointment. Payment can be made by card or by bank transfer.

  • Late changes (within 3 days) will result in fees paid being forfeited. In the case of appointments that form part of a course of treatment, one treatment will be deducted from the remaining number of treatments.

  • Bookings are not confirmed until a deposit payment has been made. If there is a delay in making a deposit payment, your appointment slot may be allocated to somebody else. A booking will not be held for you without a deposit payment.

  • Late arrivals may not receive a treatment – Medicci Aesthetics Clinic staff will always do their best to provide full treatment but cannot keep other clients waiting.

  • All treatment courses must be completed within 12 months.

  • If you are bringing young children to the clinic, please ensure that there is a supervising adult with them at all times as Medicci Aesthetics Clinic staff cannot supervise and neither can children be taken into treatment rooms.

  • If you have paid for a consultation, please be aware that the outcome of the consultation may be information and advice that you are unsuitable for treatment and you will not be entitled to a refund of your consultation fee.

  • It is important that you provide all medical history asked of you. Medicci Aesthetics Clinic will not be held liable for any damage caused as a result of withheld information or failure to follow instructions from the Medicci Aesthetics Clinic staff.

  • One week before your appointment you will receive an appointment reminder by email. Please refer to this letter for your specific time. Please note that the emergency number should be used in emergencies only, for example urgent aftercare advice if there is any severe pain experienced. The emergency line is not to be used to re-arrange bookings or ask generic questions.

  • For any treatment bookings you are not permitted to consume alcohol 48 hours before or after your appointment. If you have consumed alcohol you must alert the Doctor as it may not be safe or recommended to proceed.

  • If you are planning to fly medium-long haul after your treatment appointments, please raise this with the booking coordinators so they can check with the Doctor if this is a problem.

  • You are not able to have further treatments at your review appointment.

  • Any missed reviews that were not cancelled at least 3 days before the appointment will result in a £50 fine being applied to the next treatment booked with Medicci Aesthetics Clinic.

Promotions

  • At times, Medicci Aesthetics Clinic may run promotions for its customers and patients. Medicci Aesthetics Clinic reserves the right to change any aspect of the promotion without notice.

  • Promotions may have separate terms and conditions applied to them that are not set out here.

  • Promotional offers are not to be used in conjunction with any other offers unless specifically stated.

  • All treatments, products and offers are subject to availability.

Complaints Procedure

  • Complaints can be made verbally, by telephone or in writing to info@medicciaesthetics.co.uk

  • Complaints are not monitored on social media, as such for a quick response please call the telephone line during opening hours or send an email which will be picked up within a few hours.

  • You will receive acknowledgement of your complaint within 2 days of its receipt.

  • The General Manager will investigate your complaint which may involve you attending further consultation with a Medicci Aesthetics Clinic staff member. If you are not satisfied with the outcome of the initial investigation, Medicci Aesthetics’s Medical Director will review your case.

  • For any complaints which result in any gestures of good will between Medicci Aesthetics Clinic and the patient or customer, a signed agreement will need to be completed in clinic and witnessed by another doctor.

  • The booking coordinators are not able to provide you with clinical advice. They will forward your questions to the Doctors and reply to you accordingly. Your aftercare questions will be answered at the point of your treatment. We suggest making notes of what is discussed at the appointment for your own records and peace of mind.

Cancellations Procedure

  • You are entitled to change the date of your appointment free of charge up to 3 days before the scheduled date. Please note we have a strict cancellation policy. We do not accept any cancellations. We are only able to reschedule an appointment providing it is rescheduled upto 3 days prior to the appointment date.

  • Any changes after this will be considered a cancellation and your deposit will not be transferable. Please be aware that Medicci Aesthetics clinics are generally fully booked between 1-2 months in advance and you should consider this if requesting any changes to your appointment dates and times.

  • Due to circumstances outside of our control there may be occasions when we have to cancel the clinic and appointments at very short notice. The booking coordinators will endeavour to offer you a similar appointment for the soonest date available often by opening up a new date. Should this be unacceptable you will be offered a refund for your appointment. Please note that refunds will not be given for any other expenses you may incur such as train tickets, flight or hotel bookings.

Finance

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